Privacy Policy

Last updated: July 30, 2026

Information We Collect

We may collect information you choose to provide when you interact with CHC online. This may include your name, organization, job title, email address, phone number, mailing address, and the contents of messages, forms, or newsletter signups you submit through the website.

If you contact us about lending, investment, partnership, media, or general organizational matters, we may keep a record of your inquiry so the appropriate CHC team member can respond and maintain continuity in future communications.

We may also collect limited technical information automatically, such as browser type, device information, pages visited, referring pages, approximate location derived from technical data, and general usage information. This information helps us understand how visitors use the website and how we can improve accessibility, performance, and content.

How We Use Information

We use information to respond to inquiries, route requests to the right internal team, and provide information about CHC programs, loan products, impact, or organizational updates.

We use information to send newsletters, announcements, event notices, or other communications you request or that relate to your relationship with CHC.

We use information to maintain, secure, troubleshoot, and improve our website, forms, email systems, and other digital communications.

We use information to support ordinary nonprofit operations, relationship management, reporting, compliance, recordkeeping, and evaluation of website performance.

We limit our use of information to purposes that are relevant to CHC's mission, operations, communications, and legal obligations. We do not use website information for unrelated consumer profiling or for selling personal information.

Information Sharing

CHC does not sell personal information. We may share information with trusted service providers who help us operate the website, manage email communications, host data, support technology systems, process forms, or perform other services on CHC's behalf.

These service providers are expected to use information only as needed to provide services to CHC. We may also disclose information when required by law, to comply with legal process, to protect the rights or safety of CHC and others, or with your consent.

Newsletter Communications

If you subscribe to CHC communications, we may use your name and email address to send newsletters, impact updates, organizational announcements, or other relevant information about CHC's work in affordable housing finance.

You may unsubscribe or ask us to stop sending non-essential communications by using the unsubscribe option in an email or contacting us directly. Even if you opt out of newsletters, we may still send administrative or relationship-specific messages when appropriate.

Cookies and Analytics

Our website may use cookies or similar technologies to support site functionality, remember basic preferences, measure performance, and understand aggregate visitor activity. These tools help us identify which pages are useful and where the website experience can be improved.

Analytics information is generally used in an aggregated or non-identifying way. You can adjust your browser settings to limit or block cookies, though some features, forms, or embedded services may not work as intended.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, loss, alteration, or disclosure. These safeguards may include access controls, secure service providers, internal practices, and periodic review of website and communications systems.

No website, email, or online transmission can be guaranteed to be completely secure. Please use care when submitting information online, and avoid sending sensitive personal or financial information through general website forms unless specifically requested through a secure CHC-approved channel.

Third-Party Links

The CHC website may link to external websites, including partner websites, social media platforms, borrower portal sites, map services, embedded media, or third-party resources. These websites are operated by organizations outside CHC.

CHC is not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies and terms of those sites before providing information to them.

Your Choices

You may contact CHC to request that we update, correct, or remove information you have provided, subject to legal, operational, contractual, or recordkeeping requirements. We may need to verify your request before making changes.

You can also choose not to provide certain information, unsubscribe from non-essential communications, or configure your browser to limit cookies. Some requests or services may be unavailable if needed information is not provided.

Children's Privacy

CHC's website is intended for a general audience and is not directed to children. We do not knowingly collect personal information from children through the website. If we learn that a child has provided personal information, we will take reasonable steps to delete it.

Policy Updates

CHC may update this Privacy Policy from time to time to reflect changes in our website, operations, technology, or legal requirements. When we make updates, we will revise the date shown at the top of this policy.

Your continued use of the website after an updated policy is posted means the updated policy applies to information collected after the effective date, unless otherwise stated.

Contact Us

For questions about this Privacy Policy, CHC privacy practices, or information you have provided through the website, please contact Community Housing Capital at 402 E. Howard Avenue, Decatur, GA 30030 or call (404) 373-5662.

Please include enough detail for us to understand and respond to your request. We will review privacy inquiries in a reasonable manner consistent with applicable requirements and CHC's operational needs.